How can we help?

Your PAN, an Aadhaar linked to your mobile number, your bank account details and a photo of your signature. Trading in F&O or commodities also needs income proof, such as a recent salary slip, ITR or six months of bank statements.

Yes, for individuals opening online. The Demat AMC is free for the first year and ₹300 + GST a year after that. Small holdings in a Basic Services Demat Account pay less — see Pricing.

No. KYC is a one-time exercise across SEBI-registered intermediaries. Your KYC record is fetched, and you only complete in-person verification and e-sign.

₹0 on equity delivery and mutual funds. On intraday and futures, 0.03% or ₹20 per executed order, whichever is lower. On options, a flat ₹20 per executed order.

When you sell shares from your Demat account, ₹13 + GST (₹15.34) is charged per scrip per day, whatever the quantity. It is not charged on intraday trades.

STT, exchange transaction charges, the SEBI fee, stamp duty and GST. They are set by the government and the exchanges and are the same at every broker. The brokerage calculator shows each one for your trade.

From the Funds section of the app or web, by UPI or net banking from a bank account registered with us. Money from other people's accounts is not accepted.

Place a withdrawal request in the Funds section. Money goes only to your registered bank account. Unused funds are also returned to your bank under the exchange's running-account settlement, on the first Friday or Saturday of the month or quarter.

Use the margin calculator. Intraday equity needs at least 20% of the trade value, and F&O margins are set by the exchange every day. The order window shows the exact amount before you trade.

Yes. Pledge them from your holdings in the depository system and the collateral value is added to your margin. Pledging costs ₹30 + GST per request per ISIN.

Never share your password, PIN or OTP — our staff will never ask for them. Keep your mobile number and email updated with us so you get exchange alerts for every trade, and check your contract notes and monthly statements.

Write to complaints@tradflow.com and we will resolve it within 21 days. If you are not satisfied, escalate on SEBI SCORES, and after that through online dispute resolution on SMART ODR. The investor charter explains each step.